WHO I AM
My name is Radim and I'm a service designer focusing on digital and innovation projects. I use human-centred design to inform changes to existing services, create new services entirely, enable common experiences across various customer and employee touchpoints and last but not least to develop new levels of values for all stakeholders involved.
I have experience with creating new service propositions for Telephónica Alpha in Barcelona, Bounce Works in London, improving patients experiences for Dental Care Houses in Prague. Then designing prototypes, wireframes, apps and websites alongside the Creative Dock in Prague for clients such as Albert, Avast and Mutumutu.
WHAT I DO
Research & Design
Conducting research of customer needs, desires and fears in order to propose the best possible solutions. Designing solutions for the best experience.
Interactive prototype development via digital tools such as Figma, Adobe XD and Invision.
Testing through qualitative and quantitative methods. Establishing a feedback loop with the aim of constant learning from insights.
Creating new levels of values with technology.
HOW I DO IT
Co-creation is “the joint creation of value by the company and the customer; allowing the customer to co-construct the service experience to suit their context.” This may seem like a general term, but ultimately “co-creation” helps identify a more specific type of value-based collaboration between stakeholders and users, in contrast to standard market research.