Hello and welcome to my website. My name is Radim and I'm a service & experience designer based in Prague. I use human-centred research to inform changes to existing services from bottom up and create new services entirely. Currently, I work for clients alongside the Creative Dock in Prague in healthcare, commerze, insurance and bank sectors.
I have background in design management, multimedia and branding. Over the last three years I focused mainly on designing services for international clients such as Telephónica Alpha in Barcelona, Bounce Works in London, Dental Care Houses in Prague and Creative Dock Czech and Hungary. I'm open for new collaborative projects in the fields of service design and CX / UX experience design.
UX /UI DESIGN
Eating well pays off
UX /UI DESIGN
Booking platform for health professionals
What I do
I use design-thinking tools to inform the innovation team about customer needs and to gather needs of all other stakeholders involved.
CX / UX Design
Enabeling common experiences across various customer and employee touchpoints. Prototype development via digital tools such as Balsamic, Figma and Creative Suid.
Testing website performance via Google Analytics. Designing a feedback loop and interviews.
Future-oriented product / service principles, or strategies, used to meet demanding business-goals and objectives