Reimagining dental care services

MA Service Design (Royal College of Art),

Partners: Kolibree, ZS Pod Marjankou, Dental Care Houses Prague
 Service Design   Public Health   
 Digital Platforms  

Tooth decay is the most extended chronic disease worldwide

The Overview

WHO has formulated specific targets on dental caries among children to be achieved by 2020. The target is to reduce dental caries severity among children aged 12 years to no more than 1.5 DMFT ( Decayed, Missing and Filled Teeth index). However, most of central and eastern European countries haven't reached this target.

 

One of the reasons is that the introduction of organised prevention such as school-based dental health education has been mostly abolished in the early nineties. The advantage of these countries which are reaching the target was that for example the school dental service was not thrown overboard.

In the 40s, WHO re-defined health as not the absence of disease, but the presence of physical, mental and social wellbeing. The problem is, that health care systems around the world are not flexible to adopt this change of paradigm.

Unhealthy mouth can dramatically impact our physical, psychological well-being, and happiness. But, tooth decay is not inevitable.  Majority of  dentists agree, that the most effective is health promotion and education.

The Process

My secondary research consists of an online questionnaire, 14 interviews with the key stakeholders such as dentists, dental professionals, school teachers and parents as well. Than, I organised two design workshops with one group of pre-school children and one group of school-children.

Unhealthy mouth can dramatically impact our physical, psychological well-being, and happiness. But, tooth decay is not inevitable.  Majority of  dentists agree, that the most effective is health promotion and education.

The Primary research

My secondary research consists of an online questionnaire, 14 interviews with the key stakeholders such as dentists, dental professionals, school teachers and parents as well. Than, I organised two design workshops with one group of pre-school children and one group of school-children.

Unhealthy mouth can dramatically impact our physical, psychological well-being, and happiness. But, tooth decay is not inevitable.  Majority of  dentists agree, that the most effective is health promotion and education.

The Secondary research

My secondary research consists of an online questionnaire, 14 interviews with the key stakeholders such as dentists, dental professionals, school teachers and parents as well. Than, I organised two design workshops with one group of pre-school children and one group of school-children.

Unhealthy mouth can dramatically impact our physical, psychological well-being, and happiness. But, tooth decay is not inevitable.  Majority of  dentists agree, that the most effective is health promotion and education.

The Problem

While the dental care system in Baltic countries is fragmented, there is an increasing need for a holistic approach to solve the problem. That is the reason why I am introducing Umim, a service aiming to connect school-based programs, families and dentist in an engaging and synchronised health program and a digital platform to improve awareness about health education.

Ideation

My secondary research consists of an online questionnaire, 14 interviews with the key stakeholders such as dentists, dental professionals, school teachers and parents as well. Than, I organised two design workshops with one group of pre-school children and one group of school-children.

Unhealthy mouth can dramatically impact our physical, psychological well-being, and happiness. But, tooth decay is not inevitable.  Majority of  dentists agree, that the most effective is health promotion and education.

SOLUTION

Umim is a customised health program for pre-school and school children and a digital platform to connect families, schools and dentists as they are important influencer of kids' health behaviours. The platform enables a holistic approach to kids’ dental hygiene, connecting between home, school and clinics, thus connecting isolated  interventions to kids’ oral hygiene.

IMPACT

Umim makes learning healthy habits fun for kids. Dental checkups becomes exciting experience, the school programs are designed to explore engaging ways of learning oral health, and finally, kids will have in disposal fantastic games for practising healthy habits at home. Umim aim is saving children’ teeth, no extractions would be carried anymore.

Umim will provide a tool for schools which enables them to coordinate the health checkups of all their children in all classrooms. That will prevent their kids health and decrease excused from unexpected toothaches over the year. Schools will have much better connection to their parents and thus the prevention programs combined with home activities and families dentists might become more efficient.

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Clinics will improve their experience through patients’ journey, because of the dentists access to socio-dental data which enable them diagnose patients dental needs much better, thus built empathy with them, and to make the time they spend together more efficient. The clinics will get a  direct communication channel with their patients, which would safe their resources on communication and marketing.


Umim would become a co-creator of a stronger market for these products and services of oral hygiene which help strategically improved the population oral health. Umim would co-op with strategic partners such as with companies producing smart toothbrushes, which through connection to Umim platform will help understand better the patients routines, or those companies which make the learning process fun via gamification.

Umim provides a holistic approach to school-based prevention programs, educate children and parents. In the long-term the service aims to propose cost-effectiveness of preventative approach in the dental care sector.  

DATA

The  learning process of Umim is following: Joining the families, Accessing their dental needs, coaching them to better health, and sharing their experience. Parents would be invited to the platform by their school or dentist. The platform collects data from three different areas: at home, at school, at a clinic. The data are collected via questionnaire, photo records, online diagnose tools and from connected smart toothbrush. The purpose of data collection is to provide holistic data to dentist. Oral health care needs assessment is frequently restricted to clinical measures. Combining oral health data with behavioural and other insights may provide a better comprehensive approach of kids oral health needs assessment. This is also known as socio-dental approach.

© Radim Pekárek 2020  |   All rights reserved