Creating new services entirely with the focus on people first
My name is Radim Pekárek and I'm a service and experience designer currently based in Prague. I use human-centred design to inform changes to existing services from bottom up and create new services entirely. Currently, I work for clients alongside the Creative Dock in healthcare, commerze, insurance and bank sectors.
Future-oriented product / service principles, or strategies, used to meet change in behaviors, demanding business-goals and objectives.
Digital prototype design
Enabeling common experiences across various customer and employee touchpoints. Interactive prototype development via digital tools such as Figma and Adobe XD.
Conducting research of customer needs, desires and fears in order to propose the best possible solutions. Designing solutions for the best experience.
Testing through qualitative and quantitative methods. Establishing a feedback loop with the aim of constant learning from insights.