Designing a service for family resilince
MA Service Design (Royal College of Art)
Client: Bounce Works
Service Design Public Health
The goal was to research and help the Bounce Works to develop a prototype of a digital service that would allow parents to help their children build emotional resilience, drawing on some of the lessons from change behaviour theories.
Resilience is the emotional ability to cope with adversity and adapt to change. There are some factors that can promote emotional resilience in a individual, family or community level. There are some circumstances that can affect emotional development for example: vulnerable environment, poverty, family disharmony. One of this circumstances are big moment of changes such as entering the secondary school.
We interviewed several families in order to understand what people experience during the transition. The following personas represents the key insight from our ethnographic research.
NEED OF MUTUAL UNDERSTANDING ABOUT WHAT THEY ARE EXPERIENCING
TOM | 10 YEARS OLD:
Need to understand and express what he's experiencing.
Need support on how to deal with the specific changes.
LISA | TOM'S MUM
Need to understand the child and what he's going through during this phase.
Need to find ways to support him through the process.
If the family is not aware of the health risk of this changing situation and the child doesn't find a way to cope with this, could develop depression or anxiety disorders in a near future and affect their emotional resilience.
From the interviews, we know that small changes in a parents-child routine can contribute to strengthen emotional connection and prevent future mental problems to happen. The following picture sum up the key insights.
We are looking for a way how to help children express and understand their emotions in a daily basis with the support of the parents this would help them to build a sense of trust and emotional connection. So when they have another hard moment, children can count on them to overcome difficulties.
WE TALKED WITH EXPERTS ABOUT DEVELOPING FAMILY RESILIENCE IN THIS SPECIFIC CONTEXT
PhD in Anthropology,
Master in Education and Pedagogy
Psychologist, Hand in Hand Parenting collaboration
Actor, HCPC Registered
The Service Proposition
Loop is a platform service that helps parents and children to overcome transitional periods by encouraging parents to enter into the children’s world and sharing and understanding children’s emotions together. Loop helps parents and children to overcome the transitional period from childhood to adolescence, encouraging parents to enter into the children’s world and sharing and understanding children’s emotions together.
With Loop, a blend of a digital and physical service, we are supporting the parents to know and understand the specific changes their kids are going through in this milestone from primary to secondary school.
Also by having a physical box with missions and objects directly connected to the specific changes, we are helping them develop emotional resilience, strengthening relationships with family, friends, and community.
Once a month the subscribed family will receive a customised ‘changing box’ specifically related to the changes that that child/parent are experiences - with a book for children to make them reflect and express their emotions, a game for them to play together and some extra toolkit for parents education/reflection on their own emotions and how to deal with the kid.